Exchange & Returns Policy

We love our products and hope you do too, but sometimes, products are damaged in transit or they do not appear as described to you. If you are not fully satisfied with a purchase from Pepperpot online (excluding gift cards), we’re happy to offer a credit note for the purchase price or exchange those products, subject to the following:

  1. Items must be returned within 14 days of purchase with proof of purchase
  2. You must provide a completed return form

Any costs associated with returning the item to us is your responsibility.

To return a product, please carefully pack it up, enclose your completed return form, a copy of your receipt, affix the correct postage and send it to:

Pepperpot
Attn: Exchange & Returns
121 Rayhur Street
South Clayton, VIC
Australia 3169

If you have any questions, feel free to contact us.

Download the  Return Form